FAQ

Frequently Asked Questions

WHY THERE IS NO PAYPAL PAYMENT AVAILABLE ?

PayPal withhold around 90% of all payments and payout the full amount only after the Festival. All organizers using a festival ticket pre-sale to be able to make pre-payments like flights for the artists, for sound, location etc. Its not really possible to finance a festival without these pre-sale money. This is why we do not offer PayPal.
For german people the best solution is SOFORT Überweisung. Without any extra payment costs you have immediate access to your ticket and the music download.
There are some more local payment gateways we are monitoring. If we feel that there are enough people from a country we will check to install some more payment gateways.

WHEN DO I RECEIVE MY TICKET ?

You receive your ticket directly after payment if you choose one of these payment gateways: SOFORT Überweisung, Creditcard.
All other Payment gateways we process daily and give access to ticket and music download direct after we have received the money.

I WANT TO ORDER 3 TICKETS FROM THE SAME FESTIVAL BUT ONLY GET 1 FREE COMPILATION…

This is a technical issue. But there is a workaround. Just order the ticket one by one and you can add a compilation to every single ticket.

WHY I HAVE TO PAY A FOREIGN VAT?

We sell all tickets by order of the festival organisations. PSYTICKETS is the selling platform, but at the end you buy directly from the festival organizer. The VAT/tax has to be paid in the country where the festival organisation is located. An example: Tree Of Life Festival is located in Turkey, but the organisation comes from Israel. This is why we charge Israeli VAT.

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